At PROMA KIT we have a background in professional makeup, so we know how much of an important investment your makeup kit is. Along with offering unique and innovative features to protect and store your kit, we pride ourselves on our manufacturing to make sure you consistently receive high quality products. We do this as we don't only care about you and helping you excel in your career, but we also do it because we care about the environment. We believe that when you invest in a product it should last you a long time, do the job correctly, and not need replacing often. For this reason all of our bags are made in heavy duty PVC, feature strong seams, durable components and authentic YKK zips; because of this you can rest assured that your purchase will be a great investment.
We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature. If goods are returned to us for these reasons, we can re-charge for handling and re-shipping.
If your delivery has not arrived within the correct time frame, please contact email@example.com as soon as possible with all your transaction information.
- For UK deliveries, goods cannot be classified as missing in the post until 15 working days have passed since the day of posting.
- For EU and ROW deliveries, goods cannot be classified as missing in the post until 25 working days have passed since the day of posting.
We cannot take any action during this time, but please let us know ASAP if you are having issues so we can make enquiries immediately once this time frame has passed.
We do not accept any liability whatsoever for delayed delivery caused by any third party.
PROMA KIT™ tries to process, package and ship your order as fast as possible. For this reason, we are usually unable to modify or cancel orders once they have been submitted.
If amendments are needed, we must be notified by email immediately. If we do not receive these details prior to the processing of your order, we may not be able to accept any changes. To avoid possible mistakes please thoroughly check your basket, payment and shipment details before confirming your order. We reserve the right to process the original order submission and ship to the cardholder’s address only, even if a different delivery address has been requested. This is for security reasons or if the card provider requests this service.
Please check your order as soon as you receive it. If your order is not as expected, we shall have no liability to you unless you notify us immediately upon receipt by email at firstname.lastname@example.org stating your name, order number and the issue.
Damage caused by misuse will not be covered. Any delay in a claim for damage in transit may result in your claim being refused. If an item is delivered to you and has been damaged in transit, please ensure that you sign for the goods as "damaged" or "unchecked".
To view our full Terms & conditions please click here.
At PROMA KIT we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. To date this is the most advanced consumer online security technique so you can be assured that your order will be placed safely and securely.
PROMA KIT is committed to protecting your privacy. Any personal information you submit to us will not be given to any third party without your prior permission. We will always treat your personal information as confidential by strictly adhering to the requirements of data protection legislation.
We would love to see Proma Kit bags in stores around the world. If you are interested in selling our 'Six section bag' in your retail or online store, please contact us for more information: email@example.com