ROYAL MAIL 2ND CLASS TRACKED
Standard delivery 2-3 days from dispatch
EU TRACKED & SIGNED
Standard delivery 3-7 days from dispatch
ROW TRACKED & SIGNED
Standard delivery 5-15 days from dispatch
Delivery is charged at a flat rate determined by your location. Please see the table above for our set prices.
All orders both UK, European and International are firstly processed by Royal Mail.
A dispatch confirmation email including a tracking code will be sent to you after your order has been dispatched.
UK services are all 2nd class Royal Mail signed for and will require a signature upon delivery.
Europe and International services are sent tracked. To track your package please head to your countries main courier website and input your tracking code for up-to-date delivery information.
If you are not available a ‘While you were out’ card will be left to let you know that delivery was attempted. You will need to contact the courier company to re-arrange delivery, or to collect the parcel from your local sorting office when convenient. Please note: we will re-charge postage for any items that are returned to us for re-delivery.
Please note Proma Kit can accept no responsibility for packages that are signed for by someone other than the addressee.
Proma Kit is a UK company and does not charge or collect UK VAT, however orders sent to the EU from the UK may now be subject to import duties, customs charges, and/or handling fees.
These charges occur once the package reaches the destination country, when customs authorities and customs thresholds (goods over a certain value) have determined if any fees are due.
IMPORTANT: Customers are solely responsible to pay any import duties, custom charges or handling fees on receipt of order. Please, therefore, be sure to responsibly check local regulations and custom thresholds before placing an order.
If fee’s are applicable, authorities will not release your goods until payment has been made. Failure to pay may result in the goods being destroyed with no eligibility for a refund.
As the thresholds of these charges vary from country to country, we are afraid we cannot advise on what these may be. We hope to have more information as new regulations become clearer and more established.
Please help our delivery service by taking care when writing your full address details at the checkout.
Delivery timescales quoted are indicative only. Orders shipping to remote locations such as the Channel Islands or the Scottish Highlands may take an additional day or two to deliver.
Customers are solely responsible for payment of any local import duties, customs charges, or fees on receipt of the order. These charges can occur once the package reaches the destination country. These charges may apply to EU and International orders.
Please check your order as soon as you receive you package. If your order is not as expected, we shall have no liability to you unless you notify us immediately upon receipt by email at email@example.com stating your order number and your query.
If an item has been damaged in transit, please ensure that you either refuse the package or sign for the goods as "damaged" or "unchecked".
If you wish to return or exchange your order, please follow this link to see our Returns and Exchange policy.
If an attempted delivery was made whilst you were out, it is your responsibility to make arrangements for re-delivery or collection from your local sorting office. If you do not do this, your package will be held for a short time by your local delivery centre before being returned to us and you will need to pay again for re-delivery.
Occasionally we may run free shipping promotions and competitions. To be notified of these, please sign up to our email newsletter.
If you have other queries about shipping please contact us at firstname.lastname@example.org